Training objective: Service orientation – new training courses for customer service representatives begin in Stuttgart

Stuttgart, 03.05.2019 – 45 prospective customer service representatives started their training courses in Stuttgart with great anticipation on 2 May. They will be representing Go-Ahead Baden-Württemberg GmbH as of 9 June on the Go-Ahead train routes in Baden-Württemberg.

Participants and trainers of the customer service representative training courses which started on 2 May for Go-Ahead in Baden-Württemberg (Picture: Go-Ahead BW)

Participants completed a written suitability test during an applicant day before training started. Aside from a folder full to bursting with theory, a comprehensive programme awaits them during the training over several weeks: In addition to the introduction to rail transport, vehicle technology, first-aid and de-escalation training, a large time window is occupied by training on transport association tariffs. The customer service representatives in the trains and service centres advise railway customers on all ten tariff zones, from Rhine-Neckar, Karlsruhe, to Pforzheim-Enz, Stuttgart, Heilbronn, Ostalb and Donau-Iller. The training will be hands-on and provided by experienced customer service representatives that know just what everyday work with customers looks like. This possibility of professional further development is now available to the current training participants. They are particularly pleased about the fact that they will receive their salary during the training. The training finishes with an internal final examination in which service orientation and knowledge will be tested.

As of 9 June Go-Ahead will be taking over operations of the “Residenzbahn” express local transport (IRE 1 Karlsruhe – Stuttgart – Aalen) and the whole “Remsbahn” Regio transport system (RB 13 Stuttgart – Aalen – Crailsheim) in the Stuttgart rail network. Then, as of 15 December 2019, rail services on the “Murrbahn” and operations on the “Frankenbahn” (RE 8) and “Filstalbahn” (RB 16) in the Stuttgart rail network. With its latest-generation, wheelchair-accessible trains that run on an appealing and reliable schedule, Go-Ahead wants to make an important contribution to the modernisation and expansion of local public transport in Baden-Württemberg.

The next courses for prospective customer service representatives start on 15 June. Those interested may still apply. You can find more detailed information concerning the main focus areas of the training, the requirements for candidates and future perspectives in the job advertisement: Stellenanzeige Kundenbetreuer im Zug/Zugbegleiter (m/w/x) in Baden-Württemberg.

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Go-Ahead Baden-Württemberg GmbH
Büchsenstraße 20
70174 Stuttgart

Erik Bethkenhagen
Telephone: +49 (0) 711 400 534 – 15