Stuttgart, 8 June 2020 – From 0 to 100: On 9 June 2019, Go-Ahead Baden-Württemberg took to the tracks as a new player in the field of German regional rail transport. In retrospect, the company sees this establishment phase as a great opportunity but also one involving risk. As the company spokesperson points out, with new IT systems, new vehicles, a new team and a new organisational structure, it is inevitable that not all elements will interact flawlessly from the word go.
On-track performance – punctuality statistics
Technical Managing Director Gordon Lemke has this to say on the matter: “Entering the highly complex Stuttgart rail network was no easy task. The previous operator likewise had problems guaranteeing stable operations on almost all routes, despite running a less extensive service. In particular, the outdated infrastructure, which was inadequate for the service ordered, has a significant impact on us, and therefore also the passengers, in terms of day-to-day operations. That performance depends greatly on external factors is demonstrated by the positive statistics from the current temporary timetable which we are operating due to the coronavirus: 94 percent punctuality and around 0.7 percent unplanned cancellations.”
The company publishes details of its punctuality rate on its website every week: https://www.go-ahead-bw.de/unternehmen/puenktlichkeit.html.
In addition to the structural improvements which have already begun, Commercial Director Max Kaiser sees two other major advantages within the company which can be built upon. “For one year now we have had an unstintingly motivated team for whose commitment we are very grateful. Our second source of strength lies in our customer advisors both on board the trains and in our service centres. Every week we receive emails from passengers thanking us for the friendly, customer-oriented approach of our customer advisors.”
Facts and figures on Go-Ahead Baden-Württemberg
In 2016, Go-Ahead won two transport contracts from the federal state of Baden-Württemberg (“Stuttgart Network”), and in 2017 an additional contract for the Murrbahn. Preparations for operations in Baden-Württemberg commenced in late 2016. In 2017, Go-Ahead Baden-Württemberg GmbH, a subsidiary of Go-Ahead Verkehrsgesellschaft Deutschland, was founded. Since 9 June 2019 and 15 December 2019 respectively, Go-Ahead has operated five rail routes in Baden-Württemberg: between Stuttgart and Crailsheim/Aalen (Remsbahn), Karlsruhe (Residenzbahn), Würzburg (Frankenbahn), Nuremberg (Murrbahn) and Ulm (Filstalbahn).
- Network route kilometres: around 735 route kilometres since 15 December 2019.
- Kilometres travelled per week: around 187,000 kilometres (standard timetable).
- Trains: 9 June 2019: 28 Stadler FLIRT3, June 2020: 66.
- Ticket machines: over 120 at 67 stops.
- Customer centres: 17 service centres either company-run or in cooperation with sales outlets/agencies.
- Sales partners: with 11 transport associations and over 100 sales partners.
- Employees GABW: When founded in 2017: 0 employees, 2020: approx. 400 employees (including hired staff).
- Heart of the operation: Maintenance centre Essingen/Aalen, construction period 2017 to 2019, construction cost over 20 million euros, surface area 11,400 m², 30,000 m³ of enclosed space, administrative building with control centre, 120 m long external cleaning facility.
A connection you can count on.
We are happy to provide you with press photos upon request: Portrait photos of Managing Directors Gordon Lemke and Max Kaiser, photos of vehicles in operation.
Go-Ahead Baden-Württemberg GmbH
Telephone: +49 711 400 534 -12
The Go-Ahead Baden-Württemberg GmbH was founded in 2017 as a subsidiary of the Go-Ahead Verkehrsgesellschaft Deutschland GmbH and is based in Stuttgart. Go-Ahead Baden-Württemberg GmbH provides national transportation to people in Baden-Württemberg and neighbouring federal states via bus and rail service.
The Go-Ahead Verkehrsgesellschaft Deutschland GmbH is a subsidiary of the British company Go-Ahead, which is itself one of the leading providers of local public transport by bus and train. In Great Britain, Go-Ahead provides transportation for around 30 per cent of all train passengers. Its various regional bus services transport over two million passengers each day. Sustainability and safety are the company’s central values and are integrated into everyday work. This was awarded with the Carbon Trust Triple Standard for energy, water, and waste.