Go-Ahead starts its first week of regular operations: working round-the-clock on improvements

Stuttgart, 11.05.019 – With the small timetable change on 9 June, two new rail transport companies, Go-Ahead and abellio, began their operations in Baden-Württemberg. Unfortunately, there were a few technical issues on Tuesday that led to delays and several cancellations. The platform-train interface, which regulates how the gap to the train is reduced, was the main source of the problems. In this case, the software blocked the doors, which resulted in delays. Until a solution is found together with the manufacturer Stadler, checks will be carried out as to where the use of retractable steps is not required. Using an additional train to reduce delays is also under consideration. These are the initial measures that were agreed upon at a meeting of the railway companies in the Baden-Württemberg Ministry of Transport. Such meetings will now take place on a daily basis.

It was also necessary, with the exception of one train, to cancel the Inter-Regio-Express trains between Aalen and Stuttgart at short notice. These trains will not be operating this week. Due to technical problems, there is a bus replacement service operating on the Crailsheim – Ellwangen route. Incorrectly defined data sets in the planning system for the employee scheduling was the reason for the problem. The software provider is involved in analysing the error. There were also disruptions due to brake pads on the magnetic brakes, which had to be removed. Go-Ahead has already reacted to this with correspondingly shorter maintenance cycles. At the same time, we are working with the DB Station and Service staff to improve the interfaces for up-to-date communication on the platforms as well as via all relevant digital channels.

Replacement timetable

You can find the schedule changes in a replacement timetable that is available in the online timetable information or as a PDF download at www.go-ahead-bw.de/unterwegs-mit-go-ahead/fahrplaene. These timetables are provisionally valid until the end of this week.

Constant improvement

At the maintenance centre in Essingen, the technicians at Go-Ahead’s partner company Stadler are working around the clock to resolve minor issues and cure the vehicles’ teething troubles. Additionally, mobile technical teams are on duty in order to deal swiftly with incidents on the lines.

“When it comes to projects of this magnitude, it’s normal for there to be minor issues in the beginning. We are working non-stop to ensure smooth operations as soon as possible. I would also like to thank all of the citizens of the state of Baden-Württemberg, who welcomed us with open arms everywhere we went and who showed so much understanding when occasionally things didn’t work right away. We have also taken note of the need for clear and up-to-date communication. We are engaged in intensive dialogue with DB Netz and DB Station & Service to ensure the interfaces function smoothly,” says Hans-Peter Sienknecht, Go-Ahead Baden-Württemberg’s Commercial Director.

“We are pleased that SWEG’s and Abellio’s launch of operations have been successful so far. Our main focus is on Go-Ahead with its new trains. That is why, starting today and until further notice, there will be a daily meeting here in the Ministry of Transport with the aim of solving problems and making decisions. We are currently planning to use an additional reserve train, which will wait at the respective end stations so as to reduce possible delays,” Prof. Dr. Uwe Lahl, Ministerial Director in the Baden-Württemberg Ministry of Transport, says.

Around 10 million train kilometres

In 2016-17, the state of Baden-Württemberg awarded Go-Ahead three contracts for local rail transport: for lines 2 and 3 in the Stuttgart network (with the first stage of operations beginning in June 2019) as well as for the Murrbahn network 3A (with the second stage of operations beginning in December 2019). When stage 2 of operations takes effect in December 2019, Go-Ahead will cover around ten million train kilometres annually in the service of the state of Baden-Württemberg and its mobility brand “bwegt”.

New and improved trains

The Go-Ahead trains in Baden-Württemberg offer free WiFi, air conditioning, plenty of leg room, fully accessible carriages with universal toilets, and plug sockets, as well as multi-purpose areas for those travelling with bicycles, wheelchairs, pushchairs or prams. The three- to six-car Flirt³ trains from Stadler Pankow will also feature the Baden-Württemberg state colours and “bwegt” design. 28 trains went into operation on 9 June, the total will increase to 66 when the timetable changes in December.

Passenger information online

The Go-Ahead website go-ahead-bw.de provides information on fares and tickets, timetables, group journeys, travel for persons with disabilities, carriage regulations, service stations, and train stations. The latest information can also be found at all times on Go-Ahead Baden-Württemberg’s Facebook, Instagram and Twitter profiles.

Go-Ahead Baden-Württemberg
A connection you can count on.

Press information
Go-Ahead Baden-Württemberg GmbH
Büchsenstraße 20
70174 Stuttgart
www.go-ahead-bahn.de

Erik Bethkenhagen
E-mail: presse@goahead-de.com
Telephone: +49 (0) 711 400 534 – 15